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Warranty and Returns Summary


Returns Policy

We want you to be totally satisfied with all products purchased from Diesel Care’s Online Diesel Store.

If you are not totally satisfied with your purchase choose the most convenient option from our Returns Policy below or please scroll down to read our detailed Repair and Service Warranty and Returns Terms and conditions in further detail.

If you don’t know what you should do or how to go about it give us a call on 1800 880 150 or email info@dieselcare.com.au and one of our Customer Service Team will assist you.

1) Taking it to a Diesel Care store

The easiest and quickest way to return your item(s) is to take them to your local Diesel Care Store for a replacement or refund or repair along with your copy tax invoice as proof of purchase.

The store manager will happily address your concerns and if necessary refund, replace or repair the item. Please ensure you have your copy tax invoice with you as proof of purchase.

Return of goods may be denied if the goods are damaged through incorrect installation, neglect, or used for a purpose other than they where intended.

For details of your nearest store, please visit our locations page or telephone 1800 880 150.

2) Sending it back to the Online Store.

WE WILL PAY THE RETURN FREIGHT FOR ANY FAULTY ITEMS (I.E. If the Product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the Site or IS covered under warranty from the manufacturer) OR INCORRECTLY FILLED ORDERS ONLY.

To return an item by post, or courier please contact us either by email info@dieselcare.com.au or telephoning us on 1800 880 150. Let us know your customer order number and your personal details along with which item(s) you wish to return, and the details of any fault.

We will happily address your concerns and if necessary email a Returns Authorisation Notice to you. Items returned without a Returns Authorisation Notice cannot be processed.

When you receive this email, simply print out the returns note and place it in your parcel with the item(s) you wish to return. Please package your item(s) securely, using the original outer packaging where possible.

Return by either Post or Courier will depend on the size and weight of the item you wish to return. We will inform you which means is necessary when you contact us about your return. If the item(s) can be returned by post please take to any Australia Post outlet. Ensure item(s) is securely packaged and labelled with the return address provided on the Returns Authorisation Notice.

If we advise that the item(s) require collection by courier please call us on 1800 880 150 and arrange a suitable time for collection. Ensure item(s) is securely packaged and labelled with the return address provided on the Returns Authorisation Notice.

We will endeavour to send you a replacement or refund your payment within 14 days (excluding shipments to remote locations), providing your Returns Authorisation Notice is included with the item(s) returned.

Detailed Repair and Service Warranty
Terms and conditions


Parties and Definitions

1) In these terms and conditions:

(a) “the vehicle” means the subject vehicle upon which Diesel Care performs repair works or services.

(b) the customer(s), owner(s), custodian(s) or lessee(s) (as the case may be) of the vehicle is/are jointly and severally referred to as “you”.

(c) Diesel Care Australia Pty Ltd (ACN 111 800 965) is referred to in this Agreement as “Diesel Care”.

 

This warranty does not exclude your statutory rights

2) The warranty is in addition to and does not alter any non-excludable rights that may be available to you under the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law (“ACL”) or any other non-excludable rights that you may have in statute or otherwise in law.

 

Warranty

3) For the duration of the warranty and subject to the terms set out in this document, Diesel Care warrants that if a defect arises in the parts supplied or repairs/services performed by Diesel Care to the vehicle in the normal and prudent use of the vehicle, Diesel Care will use all reasonable endeavours to repair or cause to be repaired such defects free of charge to you.

 

Duration of Warranty

4) This warranty covers repairs performed and parts fitted by Diesel Care for a period being lesser of:

(a) twelve (12) calendar months; or

(b) 20,000km (in the case of vehicles fitted with an odometer); or

(c) 2,000 hours (in the case of vehicles fitted with an hour meter)

(d) in respect of vehicles used in connection with the mining industry, six (6) calendar months, whichever comes first.

5) In the event that repairs or services are carried out by a third party repairer on behalf of and at the direction of Diesel Care, then the period of this warranty shall be limited to the warranty period ordinarily offered by that third party repairer.

 

Claim Procedure – Your responsibilities if you have a problem

6) In the event that a fault, malfunction or defect arises in respect of the vehicle that you consider may have been caused or contributed to by any repair works or services performed or parts supplied by Diesel Care:

(a) You must contact Diesel Care promptly to report the fault and make arrangements for the vehicle to be returned to the workshop nominated by Diesel Care for diagnosis (the cost of transportation of your vehicle shall be at your cost unless Diesel Care agrees in writing to pay such cost prior to the vehicle being transported).

(b) Upon request, you must provide Diesel Care with a receipt or such other proof of purchase as Diesel Care may reasonably require evidencing the date that the parts and/or services were obtained from Diesel Care.

(c) You will not engage any third party workshop to diagnose and/or repair any fault, malfunction or defect unless Diesel Care has first provided you with written authorisation to do so.  Except as required by any non excludable statutory obligation, Diesel Care will not be liable for any unapproved diagnostic or repair costs incurred by any third party workshop.

(d) Diesel Care will use reasonable endeavours to diagnose the cause of the fault, malfunction or defect as soon as reasonably possible upon the vehicle being returned to Diesel Care’s nominated workshop.

(e) After diagnosing the cause of the fault, Diesel Care will advise you of whether or not Diesel Care consider that rectification of the fault is covered by this warranty.

(f) In the event that Diesel Care determine that the cause of the fault is covered by this warranty, Diesel Care will arrange for the fault to be rectified as expeditiously as possible, having regarding to the availability of parts and labour to enable such fault to be rectified.

(g) In the event that Diesel Care determine that the cause of the fault is not covered by this warranty, Diesel Care will advise you of such determination and provide you with a quotation to repair the fault. In such instance, if you elect to have Diesel Care proceed to rectify the fault, you undertake to pay the costs of the repairs to Diesel Care.

7) You acknowledge that the continued operation of a vehicle after a problem arises may cause further damage to the vehicle, which may result in the need to carry out increased repair works and increases the potential risk of damage, injury or death arising in connection with the operation of the vehicle.  If you notice any preliminary signs of a fault and/or malfunction, you must immediately cease operation of the vehicle and report the fault/malfunction to Diesel Care. To the extent permissible by law, Diesel Care will not be liable for any loss, damage, injury or death that may arise in connection with your failure to comply with this requirement.

 

Exclusions

8) This warranty only applies to defects in the parts or workmanship in respect of the parts supplied and/or services performed by Diesel Care.

9) To the extent permissible by law, Diesel Care reserves the right to refuse any warranty claim if, Diesel Care reasonably believes that any malfunction, fault or damage has occurred due to any of the circumstances listed below:

(a) Operation of the vehicle with insufficient oil or other lubrication;

(b) Misuse, abuse, overloading, damage sustained in accidents or due to any deliberate or negligent act or omission of you or any other person except an employee of Diesel Care;

(c) Failure to carry out preventative maintenance and scheduled servicing as and when it is due or recommended by the manufacturer of the vehicle (or the manufacturer of the component fitted to the vehicle) or the failure to use genuine parts, filters and the correct specified oils, fluids and other lubricants;

(d) Failure to follow any directions and instructions advised by Diesel Care and/or the manufacturer of the vehicle from time to time;

(e) Unauthorised repairs, alterations, modifications or dismantling;

(f) Failure of any component that Diesel Care has recommended be replaced at the time of carrying out the initial works if, despite such recommendation you have elected not to have such part replaced;

(g) A fault or failure of any parts supplied by you or purchased from a third party supplier at your direction;

(h) If any tamper evident seal has been removed, broken, altered or damaged without the express prior consent of Diesel Care; and

(i) If the vehicle has been written off by any insurance company.

 

Extent of warranty

10) To the extent permissible by law and subject to any rights that you may have under the ACL, the liability of Diesel Care under this warranty shall be limited to (in Diesel Care’s discretion):

(a) refunding the amount paid by you for the provision of the services/supply of the parts; or

(b) rectifying the defect, malfunction or fault.

11) To the extent permissible by law, this warranty does not cover:

(a) the cost of parts and labour involved in any scheduled maintenance service.

(b) wear and tear items that wear out from normal use and deterioration within the warranty duration.

12) This warranty does not cover any incidental or consequential losses, loss of profit, the cost of a hire car or other out of pocket expenses that you may incur in connection with any fault or defect in the vehicle and/or conducting of repairs to the vehicle.

13) In the event that you have requested Diesel Care to carry out modifications to your vehicle, you acknowledge that such modifications may invalidate any warranty provided by the manufacturer of your vehicle.  It is your responsibility to confirm with the manufacturer of your vehicle the impact that any modifications may have on the manufacturer’s warranty.

14) This warranty does not cover replacement fluids, filters or lubricants unless their replacement is necessary as a result of part of a warranty service or repair of a component covered by this warranty.

 

Additional Works

15) If at the time of carrying out warranty repairs, a defect is identified in any other component of your vehicle that is not covered by Diesel Care’s warranty, you agree that you will pay the cost of any parts and labour in respect of carrying out repairs or replacement of such unrelated parts.  Diesel Care will provide you with an estimate of the costs of carrying out such work before proceeding.

 

Interpretation and Governing Law

16) This Agreement is governed by the laws of Queensland and the parties hereby submit to the non-exclusive jurisdiction of the Courts of the State of Queensland and the Commonwealth of Australia.

17) Should any provision of this Agreement be deemed invalid by any Court of competent jurisdiction, then suc
provision may be severed from this Agreement and the remaining provisions of the Agreement will remain valid and enforceable.

18) This agreement may only be altered by mutual agreement in writing, signed by all parties.

19) If you are not the owner of the vehicle, you warrant that you have the authority to enter into this agreement as an agent of the owner of the vehicle.

 

Turbocharger Installation Requirements

20) To the extent permissible by law and subject to your rights under the ACL, any warranty in respect of a turbocharger assembly provided by Diesel Care for installation by you (or a third party on your behalf) shall not apply to the extent that any failure or damage is caused or contributed to by your failure to follow the following installation instructions:

(a) You must take care to avoid getting any dirt or debris into the turbocharger openings.

(b) When installing a turbocharger, you must take all steps to be certain that there is no foreign material in the air cleaner and the ducting to the compressor inlet and the exhaust manifold.  You acknowledge that even the smallest foreign object may cause serious damage to the turbocharger.

(c) You must inspect the oil drain and supply lines for kinking; clogging; restrictions and other signs of deterioration.

(d) You must check that the engine has the required oil pressure and volume of oil supply necessary for the proper operation of the turbocharger.

(e) You must fill both the oil inlet and drain with oil and spin the compressor wheel several times to coat the surfaces with oil.

(f) If the compressor wheel cannot be freely spun by hand or if there is any indication of rubbing or scraping, you must determine the reason for such issue and resolve it before attempting to start the engine.

(g) If the turbocharger requires a realignment to fit, loosen the bolts or v-bands only enough to allow the housings to turn approximately 1 ½ turns. After correct alignment has been achieved, tighten all bolts or v-bands to the required torque and bend over all lock tabs.

(h) Check oil level in the engine crankcase.

(i) Prime oil filter if it was changed.

(j) Before starting engine, crank the engine with the fuel shut off for 10 to 15 seconds or until oil pressure is evident.

(k) Start engine and allow to run for at least 3 to 4 minutes before acceleration.

(l) Check for oil leaks.

Store Locations

Diesel Care Locations in Queensland and New South Wales

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